Technology Help For Faculty/Staff

Northeast College Name Change FAQs

The IT department will be making the change from @nycc.edu being the primary domain name to @northeastcollege.edu. This involves updating all email, network logins, computers and servers on campus. These systems will be converted to connect to the new Northeast network. Critical systems will be updated first, and you should have access to your email by the morning of the 18th. All email messages sent to you during the conversion will be saved and delivered to your inbox once the maintenance is completed. Desktop PCs, printers, and other internal devices and servers will be updated over the weekend.

Once the conversion to the Northeast emails is completed, you may need to delete the account from your phone and add it again with the new credentials (userid@northeastcollege.edu) using your existing password

When logging on for the first time you will see the last logged on user which will need to be changed to the new Northeast user information.

Windows Login Screen

Go to “other user” in the lower left-hand corner

Windows alternate account login screen

In the username box type in your new email address ending in @northeastcollege.edu and then enter your same password to log into your profile.

If you use shortcuts for commonly used applications (CAMS, faculty portal, etc…) you’ll need to update those shortcuts when you return (replace ‘nycc’ with ‘northeastcollege’).

  1. When you launch Outlook on your work PC for the first time after the maintenance, you need connect your account under the new name to create a new profile by selecting the connect button. Keep in mind that Outlook will have to sync with the online backup and download all your emails to the client which might take some time. All your mail and folders will be moved to the new profile.Outlook login screen
  2. Once connected, just hit the done button and Outlook will begin syncing your emails from 365 to your PC
    .Outlook login screen noting successful account addition
  3. All of the signatures you created are stored in 365 and will need to be enabled in the Outlook client to automatically show up on new or reply to emails. Please launch the new email button.
    Outlook Home menu with an arrow pointing to the new email button
  4. In the new email window, select the signatures button
    Outlook M essage menu with an arrow pointing to the signature button
  5. In the Signatures and Stationery window, select the signature you would like to use by selecting it in “New messages” and “Replies/forwards” drop-down boxes.
    Outlook's Signatures and Stationery window

To access the Northeast College network via VPN, please continue to use the same application you’ve been using. The VPN connection itself will not change.

Once connected to the VPN, users will need to edit their saved credentials and change @nycc.edu to @northeastcollege.edu. You do not have to change the current IP address in the “computer” field. (VPN users will usually have a remote desktop icon on their desktop that might be named WorkPC)

  1. Right click on the icon and select edit
    Right click on the icon and select edit graphic
  2. Keep your current IP address listed in the “Computer” field. Replace the @nycc.edu with your @northeastcollege.edu address.
    Remote Desktop Connection instructions graphic
  3. After the change has been made save the changes
    Remote Desktop Connection instructions graphic prompting to save information

You now can connect to your work PC by double clicking if you are connected to the VPN first.

When logging on for the first time you will see the last logged on user which will need to be changed to the new Northeast user information.

Windows Login Screen

Go to “other user” in the lower left-hand corner

Windows alternate account login screen

In the username box type in your new email address ending in @northeastcollege.edu and then enter your same password to log into your profile.

Messages sent to your nycc.edu (or s.nycc.edu) email address will continue to be delivered to your inbox. When you respond to those messages they will automatically be sent from your @northeastcollege.edu address.

We previously reported that our nycc.edu email addresses would be going away in June of 2022. A recent rule change from the Department of Commerce will now allow us to keep nycc.edu as a secondary domain for as long as we wish. This means you will continue to receive email sent to your nycc.edu address, and any old web links will continue to be forwarded.

If the application you're logging into uses only your userid (without the "@nycc.edu" portion), you will continue to use the same information.
If you use your email address to log in to a system, you'll most likely need to start using your @northeastcollege.edu email address with the same password after the 17th. Exceptions are for websites and tools that you use online that are not managed by the college IT department.

Systems that you'll need to use your new email address / login to access (username@northeastcollege.edu) beginning on 12/18/21: 

  • Network - Logging in to your office PC. On your first logon you'll need to choose "Other User" and enter your @northeastcollege.edu email address and same password. . (see section above titled “How do I log into my computer when I return to the office”)
  • Email - Logging in to Outlook on your work PC, Office 365 online, phone app, etc...(see section above titled “How do I get into Outlook on my work PC when I return to the office?”)
  • EIP - Employee Information Portal - https://eip.northeastcollege.edu (update shortcuts on your PC)
  • TeamDynamix (formerly TrackIT) - IT Help Desk ticketing - https://northeastcollege.teamdynamix.com/TDClient/89/Portal/Home/  (update shortcuts on your PC)
  • ExamSoft - https://examsoft.com/northeastcollege        
  • KnowBe4 - Phishing and Information Security Training 
  • Barracuda - SPAM Quarantine. When you receive quarantined messages in your new Northeast College email address, you will receive an email from Barracuda. 
  • GoToMeeting/Webinar - Online meetings 
  • Everfi - Online training (sexual harassment, Title IX, etc...)
  • Titanium - https://counseling.northeastcollege.edu/TitaniumWeb 

Systems that you'll use your current (non-email) login to access (username), which will not need to be changed: 

Systems that you'll need to change if you want/need to: 

  • Any website or organization where you've used your nycc.edu email address
  • ADP - you can use either your old NYCC email or your Northeast email. Log in to ADP, click your name in the upper right corner, and choose "Preferences."
  • Adobe - Photoshop, Illustrator, etc... 
  • TextCaster - you'll need to log in to change your notification email: https://my.textcaster.com/asa/1432 
  • Zoom - Online meetings -- you will need to update your email address yourself. If that doesn't happen before 12/22, your account will be deleted and you'll receive an invitation to set up a new account. 
  • Camtasia - No login, PC application 
  • TurnItIn - No change if using D2L passthrough. If using website, you'll need to update your account

Once the conversion to the Northeast emails is completed, you may need to delete the account from your device and add it again with the new credentials (userid@northeastcollege.edu) and your same password.

If you use a VPN connection to access the Northeast network, the VPN connection itself will not change. Only when you remote into your desktop will you need to use your new userid (userid@northeastcollege.edu) and the same password.

If you use shortcuts for commonly used applications (CAMS, faculty portal, etc…) you’ll need to update those shortcuts when you return (replace ‘nycc’ with ‘northeastcollege’).

  • Log in to TeamDynamix (formerly TrackIT) using your userid@northeastcollege.edu address and current password to create your own ticket.
  • Send an email to helpdesk@northeastcollege.edu to create a ticket
  • Can call the IT department Monday through Friday 7:30 a.m. to 4:30 p.m. at 315-568-3911, or visit one of our offices.

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